The virtual assistant profession is changing with AI. In 2026, the tool accelerates repetitive tasks and leaves more room for monitoring and judgment. This article shows how this function is evolving in Madagascar and what it concretely brings to an SME.
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Giving access to ChatGPT or Claude to an entire team is not enough: three weeks later, the tool is back at the bottom of the drawer. Training in AI means teaching your contributors to think with the tool rather than use it from time to time. We detail what this concretely changes, from verifying responses to the boundary between what you automate and what you keep in hand.
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Many executives hesitate to entrust a function to a dedicated team, for fear of the big leap. In practice, you start with one person on a precise position, then grow on what has already proven itself, up to an entire department.
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